Orders:
Our current order processing time is 5-7 business days from the order confirmation and payment.

SHIPPING DISCLAIMER:

We here at SEATEXBOARDS, take great care and pride in packaging these fragile items
Unfortunately, during the shipping process damage does sometimes occur. Although this is rare, it does occasionally happen. The SEATEXBOARDS goes above and beyond industry standards when it comes to board shipments and occasionally we can use a recycle box to have less impact on the environment, PLEASE RECYCLE.
Accept the shipment with inspection, this allows us to claim the damage from the shipper.
In the unlikely event that your new board arrives damaged, The seatexboards, will do everything in it’s power to resolve the issue. 
However, the customer must adhere to a strict set of guidelines in order for their claim to be honored:
INSPECT THE CONTENTS OF THE BOX UPON DELIVERY, IF THE ITEMS ARE DETERMINED TO BE DAMAGED PLEASE:
1. NOTIFY OUR COMPANY ABOUT THE DAMAGE ASAP
2. KEEP THE BOX AND ALL ITS CONTENTS
3. MAKE SOME PHOTOS AND VIDEOS
4. EMAIL IMMEDIATELY WITH PHOTOS / VIDEOS OF THE DAMAGE AND OF THE BOX TO INFO@TURTLEWING.COM
5. WE WILL DETERMINE WHAT OPTIONS ARE AVAILABLE FOR REPAIR, RETURN OR EXCHANGE
6. CLAIMS MUST BE MADE WITHIN 3 DAYS OF DELIVERY / NO EXCEPTION.

PLEASE NOTE:
Shipping costs are non-refundable once an order has been marked as “Shipped.”
Reimbursement of shipping cost will only be honored due to damage in transit where the item needs to be returned.
Orders cancelled or redirected while in transit will be liable to additional charges.
Refunds for returned items will be processed once the item(s) have been safely delivered back to our location.
Damages to a return due to poor packing efforts by the original recipient will be withheld from the return amount.
Thank you for understanding and working with us as our goal is to have the most stoked customers in the world!
**SEATEXBOARDS reserves the right to determine the severity of the damage and what option will be used to remedy the situation**

The SEATEXBOARDS is NOT liable or responsible for packages stolen off doorsteps after time of delivery. If a signature is required, PLEASE request at checkout.

Returns:
SEATEXBOARDS takes great pride in exceptional Customer Service. Complete customer satisfaction is our foremost goal. If you have any questions or concerns, please do not hesitate to let us know,you can return the items within 14 days from the date of receipt, the shipping costs – customs – will be borne by the customer, once the goods are received and checked, reimbursement will be made, excluding transport and customs expenses

CUSTOM FEES AND DUTIES:
The customer are responsible for any fees incurred when transported across international boarders.
Please check in with your local laws regarding any taxes or fees you may have to pay once the order arrives. Local postal services may also require a fee for completion of delivery. These fees, like customs fees and taxes, are not included in any calculated shipping charges, and we’re not able to calculate the amount you may be charged for customs on our end of things.
We are also not able to mark any orders as ‘gifts’ , and we are not able to adjust the price declared on an order.
We do not issue any refunds for customs fees, shipping, or the cost of an order should your customer refuse to pay the customs fees.

Customs Duty is a tax charged on all products shipped from outside of the EU.

Taking note of this policy also make sure to the writer to receive information material, such as newsletters and anything else.